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Returns - Basic

Thanks for shopping at Mademoiselle Lolita.

If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 10 calendar days for an authorized return from the date you received it. Please note some items are not returnable and cannot be exchanged. Read the item information page before you purchase. Please check size charts. To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and have all tags attached. Please indicate if you would like to Return or Exchange your item(s). Pack and seal your return merchandise securely and mail it to us.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Shipping and handling charges are not refundable.

 

How To Return Your Item

Mademoiselle Lolita
Attn: Web Returns
814 Randolph Street, NW
Washington DC 20011

Sale items

Unfortunately sale items cannot be refunded. Only regular price items can be refunded.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Contact Us

If you have any questions on how to return your item to us, contact us.

me@mademoisellelolita.com

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